Zacuto
-
sales
policy
Zacuto Films strives
to guarantee your 100% satisfaction with all of our products. We want you to be
satisfied with the value and quality of your purchase. If for any reason, you
are not satisfied please notify us.
Payment Terms
We accept Bank Wire Transfers, Visa, MasterCard, Discover, American Express
or PayPal. Sales tax will be charged for all orders sold/shipped to Illinois
residents. For international orders, the customer is responsible for any duty
fees.
Order Processing
You may place an order through our online store,
www.store.zacuto.com,
or get a customized quote by calling one of our sale representatives at
312-863-3452 or by emailing a sales representative at
sales@zacuto.com.
Orders must be received by 3:00 CST
Monday-Friday to be shipped the same day. Some exceptions may apply. If any
items are backordered, you will be contacted by a Zacuto representative with an
estimated ship out date.
Shipping
We offer worldwide shipping using FedEx, UPS or DHL. Zacuto is not
responsible for Insurance of packages. Packages are only insured up to $100.00.
However, you may request and purchase additional shipping insurance through
Zacuto. We do request that all packages are signed for upon delivery.
Returns
Returns must be pre-authorized by submitting a
Return Merchandise
Authorization form (RMA),
http://www.zacuto.com/returns.htm, within seven days of delivery. After
submitting the form, a sales representative will contact you within 24 hours,
regarding your return. The merchandise must be returned within seven days after
you have been contacted. All returns should be sent to:
Zacuto USA
Attn: RETURNS
401 W. Ontario St. Suite 125
Chicago, IL 60610
Items can be returned or exchanged only
if they are in the original packaging and delivered in the same new condition as
sold with literature, instructions, additional accessories and blank warranty
cards intact.
Returned items will be inspected upon
arrival. Items may be subjected to a restocking fee of 15% dependent upon the
condition of the items and the items being returned. Special Order items are
not returnable. The customer is responsible for the shipping expenses.
Following arrival and inspection of your
return, you will be contacted regarding the status. If you have any questions,
please feel free to contact
sales@zacuto.com or call 312-863-3452.
Manufacturer Warranties
All electronic items are covered by a manufacturer's warranty. When the
item has a manufacturer's warranty, calls for service or repairs should be
referred directly to the manufacturer and sent to the manufacturer after 7 days
from purchase. For an out of box failure, you may contact Zacuto. See
manufacturer’s website or call Zacuto for a contact number.
Zacuto Brand Warranty
All Zacuto Brand products have a lifetime guarantee,
http://www.zacuto.com/zacuto_limited_lifetime_warranty.htm.
Please contact Zacuto for repairs,
exchanges, or services on your Zacuto Brand products.
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